Privacy Policy for Quayside Metrics
At Quayside Metrics, located at 2847 Bishopsgate Street, Floor 14, London, Greater London, EC2M 3SJ, UK, we are committed to protecting the privacy and security of our website visitors and clients. This Privacy Policy outlines the types of information we collect, how it is used, and the measures we take to safeguard it, in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
Information We Collect
When you visit our online platform, interact with our services, or communicate with us, we may collect various types of information. This includes:
- Personal Information: This includes data that identifies you as an individual, such as your name, email address, phone number, company name, and job title. We collect this information when you fill out contact forms, request demonstrations of our Property Management Systems, Front Desk Operations Software, or other hospitality solutions, subscribe to newsletters, or engage with our support services.
- Usage Data: We automatically collect information on how our website is accessed and used. This may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data. This data helps us understand user behavior and improve our online platform.
- Technical Data: Information related to your device and connectivity, such as operating system, network provider, and device type. This helps us ensure compatibility and optimise our service delivery.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our site and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
How We Use Your Information
Quayside Metrics uses the collected data for various purposes:
- To provide and maintain our online platform and the software services we offer, including Property Management Systems, Online Booking Engines, and Revenue Management Analytics.
- To improve, personalize, and expand our services, catering to the specific needs of businesses in the hospitality sector.
- To communicate with you, respond to your inquiries, and provide customer support regarding our Guest Relationship Management (CRM) tools or other software solutions.
- To send you marketing and promotional communications about our services, features, and relevant industry insights, where you have consented to receive such communications.
- To monitor the usage of our website and services to identify trends, diagnose technical problems, and ensure the security of our online platform.
- To detect, prevent, and address technical issues or fraudulent activities.
- To comply with legal obligations and enforce our terms and conditions.
Data Retention
Quayside Metrics will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
Data Security
The security of your data is paramount to us. We implement a variety of security measures, including physical, electronic, and procedural safeguards, to maintain the safety of your personal data when you place an order or enter, submit, or access your personal information. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
Your Data Protection Rights Under GDPR
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Quayside Metrics aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The right to withdraw consent: You also have the right to withdraw your consent at any time where Quayside Metrics relied on your consent to process your personal information.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the contact details provided below.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By Mail: Quayside Metrics, 2847 Bishopsgate Street, Floor 14, London, Greater London, EC2M 3SJ, UK