Terms and Conditions for Quayside Metrics
Welcome to Quayside Metrics. These Terms and Conditions govern your access to and use of our online platform and services, including Property Management Systems, Front Desk Operations Software, Online Booking Engines, Revenue Management Analytics, Guest Relationship Management (CRM) tools, Point-of-Sale (POS) integration, Housekeeping and Maintenance Schedule Optimization, and Event Management Software. By accessing or using our services, you agree to be bound by these Terms.
1. Acceptance of Terms
By accessing and using our online platform or any of our software solutions, you signify your agreement to these Terms and Conditions. If you do not agree to all of these Terms, you may not access or use our services. These Terms constitute a legally binding agreement between you and Quayside Metrics.
2. Services Provided
Quayside Metrics provides specialized software development services for the hospitality sector, encompassing:
- Property Management Systems (PMS)
- Front Desk Operations Software
- Online Booking Engines
- Revenue Management Analytics
- Guest Relationship Management (CRM) tools
- Point-of-Sale (POS) integration for hotel amenities
- Housekeeping and Maintenance Schedule Optimization
- Event Management Software for venues within hotels
The specific features and functionalities available to you will depend on the service agreement or subscription plan you have with Quayside Metrics.
3. User Accounts and Security
To access certain features of our services, you may be required to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your password and for any activities or actions under your account. You agree to notify Quayside Metrics immediately of any unauthorized use of your account.
4. Intellectual Property
All content, features, and functionality on our online platform and within our software, including but not limited to text, graphics, logos, icons, images, software, and their selection and arrangement, are the exclusive property of Quayside Metrics, its licensors, or other providers of such material and are protected by United Kingdom and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our platform or software without the prior written consent of Quayside Metrics.
5. Permitted Use
You agree to use our services only for lawful purposes and in accordance with these Terms. You are granted a limited, non-exclusive, non-transferable license to access and use our software solutions and online platform for your internal business operations in the hospitality sector, as per your agreed-upon service agreement.
6. Prohibited Uses
You agree not to use our services:
- In any way that violates any applicable national or international law or regulation.
- For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way.
- To transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation.
- To impersonate or attempt to impersonate Quayside Metrics, a Quayside Metrics employee, another user, or any other person or entity.
- To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the services, or which, as determined by us, may harm Quayside Metrics or users of the services or expose them to liability.
7. Disclaimer of Warranties
Our services are provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance. Quayside Metrics does not warrant that the services will be uninterrupted, secure, or free from errors or viruses.
8. Limitation of Liability
In no event shall Quayside Metrics, its affiliates, or their licensors, service providers, employees, agents, officers, or directors be liable for damages of any kind, under any legal theory, arising out of or in connection with your use, or inability to use, our online platform, any websites linked to it, any content on the online platform, or such other websites or any services or items obtained through the online platform or such other websites, including any direct, indirect, special, incidental, consequential, or punitive damages, including but not limited to, personal injury, pain and suffering, emotional distress, loss of revenue, loss of profits, loss of business or anticipated savings, loss of use, loss of goodwill, loss of data, whether caused by tort (including negligence), breach of contract, or otherwise, even if foreseeable.
9. Indemnification
You agree to defend, indemnify, and hold harmless Quayside Metrics, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of our services, including, but not limited to, your User Contributions, any use of the services' content, services, and products other than as expressly authorized in these Terms, or your use of any information obtained from the services.
10. Governing Law and Jurisdiction
All matters relating to our services and these Terms, and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of the United Kingdom without giving effect to any choice or conflict of law provision or rule. Any legal suit, action, or proceeding arising out of, or related to, these Terms or our services shall be instituted exclusively in the courts of the United Kingdom, although we retain the right to bring any suit, action, or proceeding against you for breach of these Terms in your country of residence or any other relevant country.
11. Changes to Terms and Conditions
We reserve the right to revise and update these Terms from time to time in our sole discretion. All changes are effective immediately when we post them and apply to all access to and use of our services thereafter. Your continued use of our services following the posting of revised Terms means that you accept and agree to the changes.
12. Contact Information
If you have any questions about these Terms and Conditions or our services, please contact us at:
Quayside Metrics
2847 Bishopsgate Street, Floor 14
London, Greater London, EC2M 3SJ
United Kingdom
Phone: +44 20 7946 0958
Email: info@quasidemetrics.com